Purchase Conditions

1. Introduction

These Purchase Conditions ("Conditions") govern the purchase of services from Infinity Cloud System LIMITED ("we," "us," or "our"), a company registered in England and Wales under company number 17131879, with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

By purchasing our services, you agree to these Conditions in addition to our Terms & Conditions, Privacy Policy, and Refund/Cancellation Policy.

2. Eligibility to Purchase

2.1 Age Requirement

You must be at least 18 years old to purchase our services. By making a purchase, you confirm that you meet this age requirement.

2.2 Authority to Purchase

If you are purchasing on behalf of a company or organization, you warrant that you have the authority to bind that entity to these Conditions.

2.3 Accurate Information

You must provide accurate, complete, and current information during the purchase process. Providing false information may result in order cancellation.

3. Order Process

3.1 Service Selection

You may select from our predefined service packages or request a custom solution. All services and prices are described on our Pricing page.

3.2 Order Submission

To purchase a service:

1. Submit an inquiry through our Contact page
2. Receive a confirmation email with service details and payment link
3. Review the service description and pricing
4. Complete payment via the secure Stripe payment link

3.3 Order Confirmation

Your order is confirmed when:

• Payment is successfully processed through Stripe
• You receive an order confirmation email from us
• The confirmation email contains order details, invoice, and next steps

3.4 Order Acceptance

We reserve the right to accept or decline any order at our discretion. We may decline orders due to:

• Service unavailability or capacity constraints
• Pricing or description errors
• Suspected fraudulent activity
• Inability to verify payment information
• Violation of our terms or policies

4. Pricing and Payment

4.1 Pricing

All prices are stated in Euros (EUR) and include applicable VAT where required. Prices are subject to change without notice, but changes will not affect orders already confirmed and paid.

4.2 Payment Methods

We accept payment via Stripe, which supports:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Digital wallets (Apple Pay, Google Pay, where available)
• Bank transfers (for custom enterprise solutions)

4.3 Payment Security

4.4 Payment Terms

• Full Payment Required: Payment must be made in full before service commencement
• No Partial Payments: We do not offer installment or partial payment options for standard packages
• Custom Solutions: Enterprise packages may have milestone-based payment terms as agreed in writing
• Currency: All transactions are processed in EUR

4.5 Failed Payments

If payment fails or is declined:

• You will be notified immediately via email
• You have 48 hours to complete payment with an alternative method
• After 48 hours, the order may be automatically cancelled
• We are not responsible for delays caused by payment failures

4.6 VAT and Taxes

VAT is applied according to UK and EU regulations:

• UK customers: Standard UK VAT rate applies (currently 20%)
• EU business customers: Reverse charge mechanism may apply (provide valid VAT number)
• Non-EU customers: No VAT charged
• You are responsible for any additional local taxes in your jurisdiction

5. Invoicing and Receipts

5.1 Invoice Issuance

Upon successful payment, you will receive:

• A payment receipt from Stripe (immediately)
• A formal invoice from Infinity Cloud System LIMITED (within 24 hours)
• Both documents sent to your registered email address

5.2 Invoice Details

Invoices include:

• Company details and registration number
• Customer details and billing address
• Service description and package name
• Itemized pricing and VAT breakdown
• Payment date and method
• Unique invoice number for your records

5.3 Invoice Corrections

If you identify an error in your invoice, contact us within 7 days at finance@infinitycloudsystemlimited.com. We will issue a corrected invoice if necessary.

6. Service Delivery

6.1 Delivery Timeline

Service delivery timelines are specified in each package description:

• Digital materials: Delivered via email within stated timeframe
• Consultation sessions: Scheduled within 24 business hours of payment
• Custom projects: Timeline agreed in custom proposal

6.2 Delivery Method

Services are delivered electronically:

• Reports and documentation sent via email (PDF format)
• Consultation sessions conducted via video call (link provided)
• Access credentials sent via secure email
• Large files may be shared via secure cloud storage links

6.3 Delivery Confirmation

You are responsible for:

• Providing a valid email address
• Checking spam/junk folders for our communications
• Notifying us within 48 hours if materials are not received
• Downloading materials promptly (download links may expire)

7. Your Obligations

7.1 Information Provision

You agree to:

• Provide accurate and complete information about your requirements
• Grant necessary access to systems, data, or platforms (where applicable)
• Respond to our inquiries within reasonable timeframes
• Participate in scheduled consultation sessions

7.2 Cooperation

Timely service delivery depends on your cooperation. Delays caused by lack of client cooperation may extend delivery timelines without liability to us.

7.3 Compliance

You warrant that:

• You have legal rights to any systems or data you provide access to
• Your use of our services complies with applicable laws
• You will not use our services for unlawful purposes

8. Refund Policy

Our refund policy is detailed in our separate Refund & Cancellation Policy. Key points include:

• 14-day cooling-off period (before service commencement)
• Pro-rata refunds based on work completed
• No refunds for fully delivered digital products
• Refunds processed via Stripe within 5-10 business days

9. Intellectual Property

9.1 Ownership

All deliverables, methodologies, and materials created by us remain our intellectual property unless explicitly transferred in writing.

9.2 License Grant

Upon full payment, you receive a non-exclusive, non-transferable license to use our deliverables for your internal business purposes only.

9.3 Restrictions

You may not:

• Resell, redistribute, or sublicense our materials
• Remove copyright or proprietary notices
• Reverse engineer our methodologies or frameworks
• Use our materials to provide services to third parties

10. Limitation of Liability

Our liability is limited as follows:

• Maximum Liability: Limited to the amount paid for the specific service
• Excluded Damages: We are not liable for indirect, consequential, or punitive damages
• Exceptions: Nothing limits liability for death, personal injury, fraud, or other liabilities that cannot be excluded under UK law

11. Data Protection

We process your personal data in accordance with UK GDPR and our Privacy Policy. By making a purchase, you consent to:

• Processing of your payment information by Stripe
• Storage of your contact and billing information
• Communication regarding your order and service delivery
• Retention of transaction records for legal and accounting purposes (6 years)

12. Force Majeure

We are not liable for delays or failures in service delivery caused by circumstances beyond our reasonable control, including:

• Acts of God, natural disasters, pandemics
• War, terrorism, civil unrest
• Government actions or restrictions
• Failures of third-party services (Stripe, hosting providers)
• Internet or telecommunications failures

In such cases, we will notify you promptly and offer alternative arrangements or a refund.

13. Dispute Resolution

13.1 Governing Law

These Purchase Conditions are governed by the laws of England and Wales.

13.2 Jurisdiction

Any disputes arising from your purchase shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.3 Alternative Dispute Resolution

Before pursuing legal action, we encourage you to:

1. Contact us directly to resolve the issue
2. Use our internal complaints procedure
3. Consider mediation or alternative dispute resolution

14. Modifications

We reserve the right to modify these Purchase Conditions at any time. Changes will be posted on our website with an updated "Last Updated" date. The conditions in effect at the time of your purchase apply to your transaction.

15. Severability

If any provision of these Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Purchase Conditions, together with our Terms & Conditions, Privacy Policy, and Refund/Cancellation Policy, constitute the entire agreement between you and us regarding your purchase.

17. Contact Information

For questions about these Purchase Conditions or your order, please contact: