Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Infinity Cloud System LIMITED ("Company," "we," "us," or "our"), a company registered in England and Wales under company number 17131879, with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

By accessing our website, purchasing our services, or engaging with our company, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Services Description

Infinity Cloud System LIMITED provides professional IT consultancy services, including but not limited to:

• IT Infrastructure Audits and Assessments
• Website and Application Technical Reviews
• Performance Optimization Consulting
• Cloud Migration Strategy and Planning
• Quality Assurance Reviews
• IT Strategy Consulting Services
• Custom IT Solutions and Advisory Services

All services are provided on a one-time purchase basis unless otherwise agreed in writing. Service specifications, deliverables, and timelines are outlined in individual service packages or custom proposals.

3. Service Packages and Pricing

Our services are offered through predefined packages or custom solutions. All prices are stated in Euros (EUR) and are inclusive of applicable VAT where required.

Pricing is subject to change without notice. However, any price changes will not affect orders already confirmed and paid for. Custom quotes are valid for 30 days from the date of issue unless otherwise specified.

4. Payment Terms

4.1 Payment Processing

All payments are processed securely through Stripe, our third-party payment processor. By making a payment, you agree to Stripe's Terms of Service and Privacy Policy. We do not store your complete credit card information.

4.2 Payment Requirements

• Full payment is required upfront before service commencement
• Payment must be made via the secure Stripe payment link sent to your email
• All prices are in EUR and include applicable taxes unless stated otherwise
• Payment confirmation triggers the service delivery process

4.3 Failed Payments

If a payment fails or is declined, we reserve the right to suspend or cancel the service order. You will be notified of any payment issues and given an opportunity to resolve them within 48 hours.

5. Service Delivery

5.1 Delivery Timeline

Service delivery timelines are specified in each package description. Digital materials (reports, frameworks, documentation) are typically delivered via email within the stated timeframe. Consultation sessions are scheduled within 24 business hours of payment confirmation.

5.2 Client Cooperation

Timely service delivery depends on your cooperation, including providing necessary access, information, and responses to our inquiries. Delays caused by lack of client cooperation may extend delivery timelines without liability to the Company.

5.3 Service Modifications

We reserve the right to modify service specifications or deliverables if technical limitations or unforeseen circumstances arise. Any material changes will be communicated to you promptly.

6. Refund and Cancellation Policy

Our refund and cancellation policy is detailed in our separate Refund/Cancellation Policy. Key points include:

• Cancellation requests must be made in writing within specified timeframes
• Refunds are processed according to the policy terms and service stage
• Digital products delivered cannot be returned but may be eligible for partial refunds
• Custom services may have different cancellation terms as specified in proposals

7. Intellectual Property Rights

7.1 Our Intellectual Property

All content, materials, methodologies, frameworks, and deliverables created by us remain our intellectual property unless explicitly transferred in writing. You receive a license to use deliverables for your internal business purposes only.

7.2 Client Intellectual Property

You retain all rights to your data, systems, and proprietary information. We will not use your confidential information for any purpose other than providing the agreed services.

7.3 License Grant

Upon full payment, you receive a non-exclusive, non-transferable license to use our deliverables (reports, recommendations, documentation) for your internal business operations. You may not resell, redistribute, or sublicense our materials without written permission.

8. Confidentiality

Both parties agree to maintain confidentiality of all proprietary and sensitive information exchanged during the service engagement. This obligation survives termination of the service agreement.

We implement appropriate technical and organizational measures to protect your confidential information. However, we may disclose information if required by law or court order.

9. Data Protection and Privacy

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Our data practices are detailed in our Privacy Policy. By using our services, you consent to such processing and warrant that all data provided is accurate.

We are committed to protecting your data and have implemented appropriate security measures. For payment processing, we use Stripe, which complies with PCI-DSS standards.

10. Limitation of Liability

10.1 Service Limitations

Our services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, completeness, or suitability of our recommendations for your specific purposes.

10.2 Liability Cap

To the maximum extent permitted by law, our total liability for any claims arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

10.3 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.

10.4 Exceptions

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

11. Warranties and Representations

11.1 Client Warranties

You warrant that:

• You have the authority to enter into this agreement
• All information provided to us is accurate and complete
• You will comply with all applicable laws and regulations
• You have necessary rights and permissions for any systems or data you provide access to

11.2 Our Warranties

We warrant that:

• Services will be performed with reasonable skill and care
• We have appropriate expertise and qualifications
• We will comply with applicable professional standards
• We maintain appropriate professional indemnity insurance

12. Indemnification

You agree to indemnify and hold harmless Infinity Cloud System LIMITED, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your breach of these Terms
• Your violation of any laws or third-party rights
• Your misuse of our services or deliverables
• Any inaccurate or misleading information you provide

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, pandemics, government actions, or failures of third-party services (including Stripe or hosting providers).

14. Termination

Either party may terminate the service agreement if the other party materially breaches these Terms and fails to remedy the breach within 14 days of written notice. We may also terminate immediately if you fail to make payment or engage in fraudulent activity.

Upon termination, you must cease using our deliverables and materials. Provisions regarding confidentiality, intellectual property, limitation of liability, and dispute resolution survive termination.

15. Dispute Resolution

15.1 Negotiation

In the event of any dispute, both parties agree to first attempt to resolve the matter through good faith negotiation within 30 days.

15.2 Mediation

If negotiation fails, parties agree to attempt mediation before pursuing litigation. Mediation costs shall be shared equally.

15.3 Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes that cannot be resolved through negotiation or mediation shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and any service-specific agreements, constitute the entire agreement between you and us regarding our services.

16.2 Amendments

We reserve the right to modify these Terms at any time. Material changes will be notified via email or website notice. Continued use of our services after changes constitutes acceptance of modified Terms.

16.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor entity.

16.6 Third-Party Rights

These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.

17. Acceptable Use

You agree not to:

• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services or servers
• Reproduce, duplicate, or resell our services without permission
• Use our services to transmit malicious code or harmful materials
• Misrepresent your identity or affiliation

18. Contact Information

For questions about these Terms or our services, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.